As an IT Systems Analyst at Penta Group, you'll be the go-to person for handling in-depth
technical problems, whether it's infrastructure, security, or advanced user support. In addition to
end-user support, you’ll help shape and carry out our IT roadmap, lead key projects, and work
closely with teams across the company to make sure tech initiatives get delivered smoothly and
effectively.

This role is an excellent fit for someone who is not only technically sharp but also enjoys seeing
projects through to completion, solving problems at scale, and collaborating with leadership to
help grow and improve IT operations.

Key Responsibilities

• Provide expert-level support and root-cause analysis for persistent or critical technical issues.
• Support infrastructure-related tasks such as servers, networking, identity management, and security tools (e.g., EDR/MDR/SOC).
• Work with third-party vendors and MSP partners to ensure seamless IT operations.
• Create and maintain detailed documentation, procedures, and knowledge base articles.
• Mentor and support junior IT staff across all levels.

Qualifications

• 5+ years of IT support experience in a mid-to-enterprise scale environment.
• Proficiency in advanced Microsoft Azure and Google Workspace environments, network troubleshooting, cloud platforms, and security tools.
• Project coordination or leadership experience is a plus.
• Strong analytical skills and the ability to work independently or in cross-functional teams.
• Industry-recognized certifications in areas such as infrastructure, security, cloud platforms, and/or project delivery. Examples include CompTIA Security+, AWS or Azure Administrator, Google Workspace certifications, ITIL Foundations, or project-based certifications like PMP, PMI-ACP, or Certified ScrumMaster (CSM). Equivalent experience or a strong project track record is also valued.